My New York Printing Adventure!
I recently graduated from graduate school in Valencia, California, north of Los Angeles. There is a Fedex Kinko’s location in Stevenson Ranch that I go to for anything I can’t print myself. As a designer I regularly print things oversize and they have a great oversized laser printer. Usually I walk in, I hand them a flash drive and in 10 minutes I’m out the door with everything.
So recently I went to a portfolio review in New York. Instead of carrying all of the large prints i needed rolled up I decided that there were plenty of Fedex Kinko’s there I’d pop in and get them done there. I also needed large printed photos and found a service called PE Photo which would print them and deliver them to any number of NYC locations.
The week before I left I ordered the photos. I ordered them to be sent to Pro Image Photo on Amsterdam at 73rd. It was a shop I knew and was close to a 24hr Fedex Kinko’s that I had used before. I called the shop to determine their hours and called PE Photo to verify my order and all seemed right. The day before I left though I called the shop to see if my order had been delivered. They told me that they were no longer affiliated with PE Photo. I called PE Photo and a surly woman barked at be that they had been delivered to a place called A&B discount down the street. The driver for PE Photo just decided to drop them at the nearest other location. I tried to call A&B discount and they never picked up. The only thing i could find on line was about it being a good place to get cigarettes. Having lived nearby by I worried, because (A) I had never heard of the place, (B) I couldn’t get in touch with them, (C) it wasn’t a photo place.
I arrived in New York late on Saturday, whcih was fine except I got stuck in a smoking room after requesting a non-smoking room . But, that wasn’t that bad. I left early on sunday to go to the shop to pick up my photos and get my prints made at Fedex Kinko’s. I got to A&B discount and they had no idea where my photos were. I asked them to check again, nothing. I figured since I had to come back I’d take care of my printing latter as well.
My epic printing journey began.
I helped some friends get something together that day. My hands were tied. I had dinner with a friend of mine after a show and got a call that the people I was traveling with were going to head to Fedex Kinko’s at 72nd and amsterdam to do some last minute printing. So at 11pm on a Sunday night I went to the 24hr Fedex Kinko’s at 72nd and amsterdam. I asked them to print my files (17 pages 36″x48″) and they told me because of this mountain of books Architecture Students at Columbia had ordered in the last hour it wouldn’t be ready until noon. Since I was supposed to start putting up my presentation at 10 I ask for the next closest location. A friend of mine and I then walked down to the location in Columbus Circle.
When we got there is was vacant. So I went to the counter and asked them to print. No problem. 2 sheets in and the printer ran out of paper. They appologized and said that they didn’t know when they’d have more paper. We offered to bring a roll down from 72nd st, but we weren’t allowed and they didn’t, but did call to find out the 72nd st location could do it for noon. They then called a few other locations and told us that the location at 56th and Lexington could do it for us. So we walked over there.
We got there and it was vacant. I went to the counter asked for the files to be printed and Mike, the guy there, put the flash drive into a commuter and walked away. Walked away for about 10 minutes. The other guy working the late shift left to get them food. Mike was working on something. He asked me to come over to explain the files. He grouped them together into one file and set up an order in the computer (I don’t know why he didn’t just push print) which took maybe 30 minutes walking to do other things. He finally sent it and it spit out 2 pages and the machine stopped being able to spool paper. He reloaded the paper and left. It choked again. He asked about it and I said it wasn’t printing, and kept giving the same error. He reloaded the paper and told me that someone had told him earlier that the machine wasn’t working. Why he decided to remember this after the 59th (Columbus Circle) St. location had called to ask if he could do this job and trying to print for an hour+ I can’t tell you.
He did apologize though and called around. He called 59th st and was told they were out of paper (which is why they called him right?) And then called 52nd and Madison. He told us then that he would send them the files and they’d be ready by noon. I had until 6pm the next day to set up this presentation and it was now 3:30 so I knew I wasn’t going to worry about 10am anymore. I walked back to my hotel at 57th and 9th and went to knocked on my hotel door (since the key wasn’t working) and my wife let me in at 4am.
The next day I woke and called PE Photo (they weren’t open on sunday). They told me they delivered the photos to Pro Image Photo. I explained they weren’t affiliated, but they insisted. I called Pro Image and they said they weren’t affiliated AND checked to see just in case something had been delivered. Of course there hadn’t been. I called PE Photo. They told me they were delivered to Pro Image. I told them I just spoke to them, you aren’t affiliated with them, and they don’t have them. Where are the photos? I was put on hold. They said A&B Discount. I told them I went there yesterday and they didn’t have them. I was put on Hold. A different person came on and asked when I would liek to pick them up. I said by noon. They said they would be there. I, though suspicious, hung up.
I set up the 4 prints that had come out before the first machine had run out of paper and the second had broken. I told everyone I was offe to get the others. So my wife and I set off from 60th and 9th to 52nd and Madison. We got there at 12:30 and asked for the prints, saying that Mike at 56th and lexington had sent them over via email the night before. No one knew what I was talking about, and no one could find anything. I asked how long it would take for them to do it. They said they could have it ready by 4pm. I was in a panic by now and asked to have the order setup. I was turned over to a girl who has no business handling larger orders.
Let me explain. I normally keep one folder on the flash drive labeled PRINT. In here I have folders labeled with the sizes of the documents inside (11×17, 24×36 and so on). I do this so that the printer knows whats there without needing me to explain it much. Any printer should recognize these as standard sizes.
Our fine friend did not. In fact she didn’t even recognize them as folders. She gave us a qoute for four prints. I explained that there are documents within those folders. She asked how many. I told her I’m not sure exactly, but check the drive. This took 10 minutes of her trying to remember as she jumped from folder to folder. I told her, I’m sorry to make it more complicated by one of those files is 10 pages long. She went to talk to her manager, to whom she explained there are folders with files and some files are multiple pages, what should she do.
She took the drive and moved to another computer. To continue to set up the order. after 15 minutes she wasn’t done and my wife called the 72nd st location to see if they could do it. We still had to go up there to get the photos. They told her if got there right away, they could do it within the next 2 hours.
I canceled the order, requested my drive, we got in a cab, and went.
We arrived and went to the counter. We spoke to Stephen, who took the drive, popped it in their computer and took a look at the files. All seemed to be going well until he said:
“It will be ready at 8pm”
This was unacceptable. I asked why. He said because other orders were ahead of us. I asked why that prevented him from pushing print right now. He said because there were other orders that had to be done…
“But all you need to do is hit print and it will be done.”
“I can’t do that. ”
“Why?”
“We do things first come first served, and we have to do other jobs before this one.”
“We just spoke to solly on the phone who said it could be done right away.”
“I’m sorry there are other jobs, and it’s an issue of labor.”
“What Labor? You press print and send it to that idle printer over there (pointing to the printer)”
“But there are other orders.”
“So there are orders in front of us for the larger printer?”
“No.”
“So whats the issue? Can I pay to rush it.”
“Kinko’s doesn’t offer rush, it’s all first come first served.”
We related our epic journey to get this printer. He apologized by said his hands were tied. We stopped arguing. We could be done and watching the prints come off the printer, but that wasn’t going to happen. We asked him to set up the order and get a manager. He left to get a manager and came back to tell us he was on the phone. We told him we would wait, but still put the order in.
After 5 minutes or so the manager came. We explained the situation. My wife started to cry (yes, these weren’t necessary, but more useful then you could imagine) . The manager asked about the files. i explain that it was 10 files with 17 pages that could all be printed the same size at this point and i”ll cut them done, forget the expense. He asked me if I could put the files into a single 17 page file. I told him to show me a computer with Adobe Acrobat Professional. I took 3 minutes, brought him the file. He printed one sheet to test, but it came out scaled to fit. I asked to fiddle with the print preferences, I told it not to scale, sent it to print and off it went.
It took a good 30 minutes for everything to print, but it did and I cut it down.
We left to find my photos. Went across the street to A&B discount. It was lotto day so there was a bit of a crowd. I asked for the photos. They said they didn’t have them. I called PE Photo. They said they were delivered. I told them “I’m standing in front of the store, I just asked them, they said they don’t have them.” The rep at PE Photo said that they would call the store and call me back. I was outside so I heard the phone inside ring and within 10 minutes got a call back.
“They have them.” The rep told me.
Not really expecting it be true I went BACK inside, asked for the photos and my tube was plopped on the counter. I took them, the prints from Fedex Kinko’s and went back to 60th and 9th to set up the presentation at 3:30pm.
Since then I’ve had to give the same presentation in LA. Luckily I kept the photos so I didn’t have to deal with printing them again. But, I went to the FedexKinko’s in Stevenson Ranch this time. I walked up to the counter they took my drive, sent it to the printer, even neatly pulled it off the printer for me. I trimmed them and was out the door in 30 minutes.
As my friend Sydney says, in New York everything is available to you, just not easily accessible.